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returns

We at Bulgarian Essential Oil strive for customer satisfaction on all purchases; if for any reason whatsoever you are unhappy with your purchase we will gladly offer a refund, replacement or exchange. Items must be returned to us within one month from the date of purchase and must be returned in the original package and unused.

All returns are thoroughly examined. For safety and hygiene we cannot accept a return if the product has been opened or used. Unless the error is on our part in which case we will happily offer a refund, return or exchange.

Returning a product

To return or exchange a product simply email us and we will supply you with an invoice number to return the product. Please ensure that you do email us first because goods returned without a return invoice number will incur a 13% admin fee.

When returning an item please remember to include a note explaining your reason for returning the item along with the return number we will provide. The item must be securely packaged. If a packing slip is included please ensure it is enclosed within the packaging.

We cannot be held responsible for any damage or loss when you return an item so please ensure the item is securely packaged. We advise sending the returned items via recorded delivery. Point to note: proof of postage is not the same as a proof of delivery. Proof of delivery will include a tracking number that the post office will provide you or whatever postal service you wish to use.

Please returned the secure package along with the original packaging to us at:

Returns Department
Beo Pro Group Ltd
11 Flackwell road
Erdington, Birmingham
West Midlands
B23 5ES
United Kingdom 

Refunds

Once the item is received and we have inspected the item, you will be notified via email of the refund. If the refund is NOT due to our error then we will deduct our original postage fee from the refund. Refunds are usually issued within 14 days of us receiving your returned items and processed in the same method as your original payment.

You will be notified of this cost when we issue you with your Returns Invoice Number. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your returned item(s).

Why Shop With Us

Quality Assurance

Our facility is equipped with a laboratory using state-of-the-art gas chromatography to rigorously test the purity and potency of our sourced oils; ensuring that our customers receive superior quality products at all times.

Competitive Prices

Through on-going relationships with leading suppliers of Bulgaria, we negotiate high-volume contracts that help us provide the finest, purest, most natural products at honest, competitive wholesale prices.

Customer Service

Maintaining our goal of fulfilling a 100% Satisfaction Guarantee Policy, our dedicated team is always ready to provide each of our customers with industry leading customer service in every aspect of the order.

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