terms & conditions

BEO PRO GROUP LTD are completely dedicated to your total satisfaction. If you have any suggestions, comments or would simply like some help, please email us at info@bulkessentialoils.co.uk. All your emails will be answered without delay. Alternatively, you can write to us at the address below.

11 Flackwell Road, Birmingham, B23 5ES

Making A Purchase

Making a purchase could not be easier. Just browse through our products, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. If an item in your basket needs to be removed, please click on the ‘View Basket’ button in the shop. When you see the basket, tick on the item to be removed and click the update button.

Paypal can be chosen for most debit/credit card payments. Paypal members can choose this option and they will be directed to Paypal’s secure server on the final stage of checkout.

We also accept cheque, postal order or cash (sent by recorded delivery) payments through the post. Please print a copy of the receipt and send it together with your payment (cheques made payable to BEO PRO GROUP LTD) to the above address within 7 days of the order. Please note cheques will usually take 5 working days to clear.

All prices are in pounds sterling and transactions will be processed using the same currency.

Shipping And Handling

Please Note: Shipping to the Isle of Man, Isle of Wight, Scottish Islands or Northern Ireland is not available if there are flammable oils in your parcels.

All our items will be sent by either a tracked APC or a tracked courier company with the option of next working day delivery.

All APC post, items will be sent that day if ordered before 10am (or despatched on the next working day if received after 10am) and should be delivered the next day to mainland Britain.

All APC post – items will be sent that day if ordered before 10am (or despatched on the next working day if received after 10am) and are guaranteed to be delivered by 1pm the next working day (Monday to Friday) to mainland Britain. Saturday deliveries are dependant on the area and are not guaranteed.

If the items are sent by APC or Courier economy, they will be despatched within 3-5 working days and will then usually be sent by second class post (if APC).

APC will not count an item as lost until 10 working days have passed since the item was due to arrive (5 working days for Special Delivery). If the parcel is not received after this time we can submit a claim to Royal Mail and resend the parcel to you once the claim has been settled.

All items will be packaged securely and a certificate of postage and tracking reference will be obtained.

At present all orders and deliveries are to the UK mainland only ( no islands) as we are not able to send any flammable essential oils over the sea. Please DO NOT place an order if you live on an island which has to be reached by the sea, without checking with us first.

Delivery Schedule

All orders using our express courier service be sent on the same day if payment is received before 10am Monday to Friday (or despatched on the next working day if ordered after 10am) and should be delivered the following day (excluding bank holidays and weekends). PLEASE NOTE: A signature will have to be obtained by the recipient unless you leave special delivery instructions with us when you place your order (ie. please leave in porch). We would recommend you choose an address where someone will be to sign for the delivery (unless instructions are given) and we will quite happily send orders to your place of work if it’s more convenient. Deliveries will be between 8am and 5pm and if you are not in, and do not leave prior instructions with ourselves, the courier will place a card through your door. You will need to call them within 3 days and arrange another time for them to re-deliver (this must be to the same address). If it is re-delivered and you are still not there another card will be left and the item will then be returned to our address. If this is the case, you will need to pay the postage again for us to re-deliver the parcel to you.

If you have chosen APC for your postage the First Class/ Special Delivery items will be sent that day if ordered before 10am (or despatched on the next working day if received after 10am) and should be delivered the next working day (guaranteed by 1pm with Special Delivery) to mainland Britain. The economy items will be despatched within 3-5 days, please see APC website to see their estimated times of delivery. If the parcel is not delivered within 10 working days of the due date, please advise us (within 30 days of the order date) and we will be able to submit a claim to APC after that time. The Royal Mail will then investigate this for you and issue a cheque, if they agree to the claim, approximately 1 month later. We will not be able to refund any money or replace any goods until the APC has completed their investigations. If the item is returned by the Royal Mail marked ‘not called for’ you will need to pay the postage again to have the items re-delivered. However, please allow up to 10 working days for delivery, just in case there is a delay with the Royal Mail service.

Tax Charges

All prices shown are exclusive of VAT at 20% where applicable.

Why Shop With Us

Quality Assurance

Our facility is equipped with a laboratory using state-of-the-art gas chromatography to rigorously test the purity and potency of our sourced oils; ensuring that our customers receive superior quality products at all times.

Competitive Prices

Through on-going relationships with leading suppliers of Bulgaria, we negotiate high-volume contracts that help us provide the finest, purest, most natural products at honest, competitive wholesale prices.

Customer Service

Maintaining our goal of fulfilling a 100% Satisfaction Guarantee Policy, our dedicated team is always ready to provide each of our customers with industry leading customer service in every aspect of the order.

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